Given the periods of instability that we are experiencing, Les Cosmétiques Djam reserves the right to modify these conditions at any time. For the same reasons, we reserve the right to cancel an order with a full refund to the customer of interest.
All orders will be prepared and mailed from the greater Montreal area within 72 hours (working days) in general. This delay could be affected by exceptional circumstances such as weather, pandemic, or others.
Pay particular attention to the delivery address that you enter in your account or on PayPal, any error on your part will result in a delay in the delivery of your order and fees will be charged to you in the event of an order returned by Canada Post.
Orders will be delivered via Canada Post and shipping costs will be added to your invoice.
If you are ordering from a country other than Canada, you may have to pay customs fees in addition to shipping.
You can cancel your orders at any time unless they are already being delivered. We offer personal care products and for hygienic reasons no returns will be accepted.
In case we have made a mistake, we will contact you to organize an exchange or a refund.
In order to provide you with quality service, please do not hesitate to contact us if there is a problem with your order within 14 days of receiving your package. Don’t forget to give us your order number.
The nature of our services leads us to collect sensitive information and intelligence from our customers when an account is created, or when a purchase is completed, Djam Cosmetics are therefore in possession of sensitive information
Djam Cosmetics is committed to protecting and respecting the information you send us through our online store. (lescosmetiquesdjam.com).
Since we use SSL secure transmission standards, your financial transactions and all information related to your credit cards are encrypted, which ensures the confidentiality of the information contained therein. However, this system is not foolproof, there is a low risk that your information will be disclosed beyond our control. Where applicable, Djam Cosmetics declines all responsibility for the leakage of sensitive and confidential information, except in cases of proven negligence on our part.
As for personal information such as names, first names, addresses, etc., they will not be disclosed to any third party except delivery companies in order to send you your orders or in the event of legal action.