Returns policy

You can cancel your orders at any time unless they are already being delivered. We offer personal care products and for hygienic reasons no returns will be accepted.

In case we have made a mistake, we will contact you to organize an exchange or a refund.

In order to provide you with quality service, please do not hesitate to contact us if there is a problem with your order within 14 days of receiving your package. Don’t forget to give us your order number.

Finally, let’s talk about allergic reactions. An allergy is an immune response of varying severity, depending on the case, caused by an ingredient that is normally not harmful. Some ingredients are more likely to cause this type of reaction, so they are said to be allergens. At Djam we are particularly careful to use ingredients with low allergic or hypo-allergenic potential, that said, allergic reactions are idiosyncratic, it is not known who will be allergic to what and why. For all these reasons, we STRONGLY recommend that you carry out a test by applying your products to a small region of your body (inside the elbow, or the arm) and wait 24 to 48 hours to observe if there is any appearance. redness or itching. If you have an allergic reaction, stop using the product in question.